Web Practice Lead · your lead
Brian MacLean
Nspired
Takes every request, tests each change and confirms with you before it goes live.
For businesses running WordPress or WooCommerce.
WordPress support,
as you need it.
One lead who owns every request. A dedicated development team. Response times we put in writing.
One lead, start to finish
One person takes your request, confirms scope and timing, and closes it out with you. No queue, no chasing.
How it worksA dedicated team, not a freelancer
Architecture, development, QA and support, ready when a request comes in. Nothing to carry in a quiet month.
Who you’ll work withFast, reliable, accountable
Response coverage, urgent handling and delivery timing agreed up front. One lead accountable for every request.
Our commitments
A lead, a team
and a process.
Slow answers and broken sites are why people leave a developer. This is built to fix both.
- 01
A delivery lead
One person owns every request from scope to sign-off. The only one you need to email.
- 02
A dedicated development team
Architecture, development, QA and support, ready when a request comes in.
- 03
A process that protects your site
Every change is scoped, built, tested and approved before it goes live. Big or small.
- 04
We stand behind it
What we deliver meets the agreed requirement, on the timeline we agreed. One lead is accountable for it.
Commitments
we put in writing.
Response coverage, urgent handling and delivery timing are agreed for your engagement and confirmed on each request. This is how we typically work.
- 1 business day
- to acknowledge and estimate, within agreed coverage
- 3–5 business days
- typical turnaround for a small update
- Priority handling
- for urgent issues, subject to agreed coverage and team availability
- 5 business days
- typical time to quote larger work in writing
How a request moves, in six steps
- 1
Submit
Email your lead or use the request form.
- 2
Acknowledge
Confirmation and an estimate, within your agreed coverage.
- 3
Build
Done on a staging copy of your site, never on the live one.
- 4
You review
A preview link, reviewed against the agreed scope.
- 5
Deploy
Pushed live at a time you agree to.
- 6
Confirm
Verified live. Request closed and logged.
Bugs and coverage hours
Bugs: a ballpark first, then a firm estimate after an agreed diagnosis, because on a custom theme finding the cause is development work. Coverage is business days, Monday to Friday, Arizona time, unless your engagement says otherwise. Requests after 3 pm count as next day.
Anything your
existing site needs.
Big or small. Not sure yours fits? Send it.
- New landing pages
- Layout and design updates
- Buttons, links, forms, navigation, downloads
- Bug and behavior troubleshooting
- Custom WordPress functionality
- Product pages, categories, filtering, sorting
- Product information system connections
- Technical SEO, redirects, site improvements
Clear scope.
Agreed pricing. No surprises.
You know what a request will cost before we start it.
- 01
Start with a conversation
A 30-minute call to understand your site, the problem in front of you and the support you need.
- 02
Assess what’s necessary
If the site needs a technical assessment first, we agree its scope and cost before we begin. Nothing is mandatory.
- 03
Approve the work
A written estimate before work starts. Prepaid support is available for recurring requests.
Brian, Brad
and Elite.
One person answers you. A team you never have to manage stands behind him.
Founder · escalation
Brad MacLean
Nspired
Owns the relationship and the commitments on this page.
Tech lead for Nspired
Paolo
Operations Manager, Elite
Scopes and estimates development work, assigns the developers and owns delivery.
Development partner since 2020
Built with Elite.
Architecture, development, QA and support behind every Nspired WordPress build. One process, no second vendor to manage.
About the partnership
It’s owner to owner. Matt, Elite’s founder and managing director, and Brad run their companies the same way: one contact, a no-blame culture, fix it and learn from it, and treat a client’s emergency as your own.
“Knowing that we have shared values, and just knowing that we’ve got each other’s backs, that means something to me, and it means something to the team.”Matt · Managing Director, Elite
When it comes up,
we also do this.
Before you book,
the usual questions.
Which hosting platforms do you support?
Any managed WordPress host, including WP Engine, Kinsta, Cloudways, Flywheel and SiteGround, and self-hosted sites. If your host has no staging environment, we set one up as part of the assessment.
Our site was built by another agency. Can you take it over?
Yes. We start with an assessment of the theme, custom code, plugins and integrations, scoped and agreed before we begin, so we know what is safe to change before we touch anything.
Do you work with WooCommerce?
Yes. Product pages, categories, filtering and sorting, checkout issues and product information connections are all in scope.
How fast will you respond?
Response coverage is agreed for your engagement. Typically a request is acknowledged within one business day with an estimate, a small update takes three to five business days, and urgent issues are prioritized subject to coverage and team availability.
What counts as urgent?
Checkout broken, site down, navigation broken, or anything stopping customers from buying or reaching you. Urgent work is prioritized within your agreed coverage.
What access do you need?
WordPress admin and hosting access. Read-only is enough to start.
How does pricing work?
Every request gets a written estimate before work starts, so you know the cost up front. Prepaid support is available for recurring requests, and larger work is quoted separately.
Is there a contract or minimum?
No long-term contract. Prepaid support is an option for recurring requests, not a requirement.
What do typical requests look like?
A new landing page from existing site components. A content, layout, button, link or form update. A batch of redirects or technical SEO fixes. Diagnosing and fixing a bug. Each is estimated before we start.
Can this become ongoing maintenance?
Yes. Support starts as-needed. If you would rather have updates, backups and monitoring handled on a schedule, we agree a plan.
Start with
a 30-minute call.
Brian and Brad walk through your site and what you need. Then a written estimate, then your first request.