Web Practice Lead · your lead
Brian MacLean
Nspired
Takes every request, tests each change and confirms with you before it goes live.
For businesses running WordPress or WooCommerce.
WordPress support,
as you need it.
One lead who owns every request. A dedicated development team. Response times we put in writing.
One lead, start to finish
One person takes your request, confirms scope and timing, and closes it out with you. You have a named contact and an agreed response window.
How it worksSpecialists behind your lead
Architecture, development, QA and support, ready when a request comes in. Work is scoped as needed.
Who you’ll work withAgreed response coverage
Response coverage, urgent handling and delivery timing agreed up front. One lead accountable for every request.
Our commitments
From your request
to a working solution.
A named lead, a written estimate and a review before release. Prepaid support is available for recurring requests.
- 01
Tell us what needs fixing
Send a short note and your website address, or book a call with Brad. We’ll confirm the next step and who will lead the work.
- 02
Agree the scope and cost
If a technical assessment is needed, we agree its scope and cost first. You receive a written estimate before development begins.
- 03
Review, then go live
Your lead coordinates development and testing. You review the change before release, and we verify it on your live site.
Commitments
we put in writing.
Response coverage, urgent handling and delivery timing are agreed for your engagement and confirmed on each request. This is how we typically work.
- 1 business day
- to acknowledge and estimate, within agreed coverage
- 3–5 business days
- typical turnaround for a small update
- Priority handling
- for urgent issues, subject to agreed coverage and team availability
- 5 business days
- typical time to quote larger work in writing
How a request moves, in six steps
- 1
Submit
Email your lead or use the request form.
- 2
Acknowledge
Confirmation and an estimate, within your agreed coverage.
- 3
Build
Done on a staging copy of your site, never on the live one.
- 4
You review
A preview link, reviewed against the agreed scope.
- 5
Deploy
Pushed live at a time you agree to.
- 6
Confirm
Verified live. Request closed and logged.
Bugs and coverage hours
Bugs: a ballpark first, then a firm estimate after an agreed diagnosis, because on a custom theme finding the cause is development work. Coverage is business days, Monday to Friday, Arizona time, unless your engagement says otherwise. Requests after 3 pm count as next day.
Updates, fixes
and new functionality.
- New landing pages
- Layout and design updates
- Buttons, links, forms, navigation, downloads
- Bug and behavior troubleshooting
- Custom WordPress functionality
- Product pages, categories, filtering, sorting
- Product information system connections
- Technical SEO, redirects, site improvements
Brian, Brad
and Elite.
One person answers you. A team you never have to manage stands behind him.
Founder · escalation
Brad MacLean
Nspired
Owns the relationship and the commitments on this page.
Tech lead for Nspired
Paolo
Operations Manager, Elite
Scopes and estimates development work, assigns the developers and owns delivery.
Development partner since 2020
Built with Elite.
Architecture, development, QA and support behind every Nspired WordPress build. One process, no second vendor to manage.
About the partnership
It’s owner to owner. Matt, Elite’s founder and managing director, and Brad run their companies the same way: one contact, a no-blame culture, fix it and learn from it, and treat a client’s emergency as your own.
“Knowing that we have shared values, and just knowing that we’ve got each other’s backs, that means something to me, and it means something to the team.”Matt · Managing Director, Elite
When it comes up,
we also do this.
Before we begin,
the usual questions.
Which hosting platforms do you support?
Any managed WordPress host, including WP Engine, Kinsta, Cloudways, Flywheel and SiteGround, and self-hosted sites. If your host has no staging environment, we set one up as part of the assessment.
Our site was built by another agency. Can you take it over?
Yes. We start with an assessment of the theme, custom code, plugins and integrations, scoped and agreed before we begin, so we know what is safe to change before we touch anything.
Do you work with WooCommerce?
Yes. Product pages, categories, filtering and sorting, checkout issues and product information connections are all in scope.
How fast will you respond?
Response coverage is agreed for your engagement. Typically a request is acknowledged within one business day with an estimate, a small update takes three to five business days, and urgent issues are prioritized subject to coverage and team availability.
What counts as urgent?
Checkout broken, site down, navigation broken, or anything stopping customers from buying or reaching you. Urgent work is prioritized within your agreed coverage.
What access do you need?
WordPress admin and hosting access. Read-only is enough to start.
How does pricing work?
Every request gets a written estimate before work starts, so you know the cost up front. Prepaid support is available for recurring requests, and larger work is quoted separately.
Is there a contract or minimum?
No long-term contract. Prepaid support is an option for recurring requests, not a requirement.
What do typical requests look like?
A new landing page from existing site components. A content, layout, button, link or form update. A batch of redirects or technical SEO fixes. Diagnosing and fixing a bug. Each is estimated before we start.
Can this become ongoing maintenance?
Yes. Support starts as-needed. If you would rather have updates, backups and monitoring handled on a schedule, we agree a plan.
Tell us what
your site needs.
Send a note to get started. If a call would help, book a conversation with Brad. Brian leads delivery, with Elite providing WordPress architecture, development and support.