Nspired is recruiting an IT Service Desk Manager for a growing quantum technology company in Louisville, Colorado.
The team needs a hands-on people manager who can bring structure to a busy support operation. You will own the team's day-to-day priorities, make sure requests reach the right people, and keep tickets moving through resolution. Success means a more manageable backlog, clear accountability and fewer avoidable escalations to IT leadership.
What you'll do
- Manage and coach service desk technicians, set clear expectations, and balance assignments and support coverage
- Own ticket intake, triage, prioritization, assignment and follow-through based on business impact and urgency
- Track ticket volume, backlog age, response and resolution times, and recurring issues; use that information to improve service
- Establish clear escalation paths and keep employees and IT leadership informed of progress, risks and capacity needs
- Stay close to technical troubleshooting and step in on difficult Windows, Microsoft 365, device, access and connectivity issues
- Improve ticket quality, knowledge articles and support procedures so the team can resolve common issues consistently
- Partner with infrastructure, security, application teams and vendors to resolve issues and reduce repeat demand
- Reinforce approved access, security and change-control practices in daily support work
What you bring
- Demonstrated experience directly managing an IT service desk or technical support team, including coaching and accountability for team performance
- Experience organizing a busy ticket queue, setting priorities and reducing or stabilizing a backlog
- Ability to use service metrics to identify bottlenecks, communicate progress and improve results
- Strong practical understanding of Windows, Microsoft 365, identity/access, endpoints and common network issues
- Clear communication, sound judgment and dependable follow-through with employees, executives and technical teams
- Ability to work on-site in Louisville, Colorado three days a week
Helpful additional experience
- Freshservice or a comparable IT service-management platform
- ITIL practices, incident management, problem management and knowledge management
- Supporting engineering, research, laboratory or manufacturing users
- Improving support processes in a growing or changing organization
Assignment details
- Full-time contract assignment through Nspired Tech Solutions, initially six months
- Hybrid, with three days a week on-site in Louisville, Colorado; final schedule and start date will be confirmed during screening
- Potential conversion to permanent employment depends on mutual fit and business needs and is not guaranteed
- Individual applicants who will personally perform the work
- U.S.-person eligibility is required for this assignment and will be confirmed during screening
- Final assignment terms will be discussed during the interview process
How to apply Apply through the secure Nspired form linked on this page by September 30, 2026. Share your resume and brief examples of your team-management and service-desk experience. You may remove your date of birth, graduation dates and other age-related information from your resume.