Nspired is recruiting a hands-on Senior IT Service Desk Lead for a growing technology company in Louisville, Colorado.
You'll be the person employees and executives trust when an IT issue needs clear communication, sound judgment and ownership. You'll also help the service-desk team improve how it prioritizes work, handles escalations and follows through.
What you'll do
- Provide attentive, professional support to executives and other employees
- Troubleshoot complex support issues and guide escalations
- Coordinate the team's day-to-day queue, priorities and follow-through
- Coach technicians in troubleshooting, communication and customer care
- Help establish consistent support practices and useful documentation
- Partner with IT leadership to identify recurring problems and capacity needs
What you bring
- Strong hands-on enterprise service-desk experience
- Confidence supporting executives and handling sensitive or difficult interactions
- Experience leading, mentoring or coordinating support technicians
- Practical Windows and Microsoft 365 troubleshooting skills
- The judgment to balance urgent requests with the team's wider workload
- Ability to work on-site in Louisville, Colorado
- Freshservice experience is helpful, not required
This is a hands-on lead opportunity. Reporting relationships and any formal supervisory responsibilities will be confirmed during screening.
Candidate pay: $55–65 per hour. The rate within this range depends on relevant leadership, technical support and executive-support experience.
Pay, benefits & assignment details
- Hourly contract assignment through Nspired Tech Solutions
- Expected full-time, on-site work in Louisville, Colorado; final hours, schedule and start date will be confirmed during screening
- No additional employer-provided health, retirement, bonus or equity benefits during the initial assignment. Legally required paid leave and benefits apply.
- Any conversion to permanent employment depends on mutual fit and business needs and is not guaranteed
- Final assignment and employment terms will be confirmed before an offer
How to apply Apply through the secure Nspired form linked on this page by September 30, 2026. Send your resume and brief answers about your relevant experience. You may remove your date of birth, graduation dates and other age-related information from your resume.